CASE STUDY
Client Overview
A newly launched international airport in the Kingdom of Saudi Arabia, designed to deliver a seamless luxury experience with sustainability at its core, required a skilled hospitality workforce to meet the needs of a high-profile and eco-conscious traveler demographic. Set to serve over 1 million tourists annually by 2030, the airport is central to a broader development vision that includes 50 resorts, luxury marinas, golf courses, and world-class F&B facilities.
Challenges
- Urgent need for specialized Front-of-House (FOH) and Back-of-House (BOH) hospitality staff.
- High volume recruitment with an extremely short lead time (within 3 weeks).
- Global talent shortage in premium F&B roles due to rising industry demand.
- Staffing requirements spanned multiple roles including Sous Chefs, Head Chefs, Guest Service Supervisors, and Stewarding teams.
- Cultural adaptability and soft-skills readiness to serve international guests in a luxury airport setting.
Solution
- Leveraged Innovations Group’s specialized hospitality recruitment team with deep international sourcing expertise.
- Tapped into established global networks across India, Philippines, and the GCC for immediate access to high-quality talent.
- Deployed a streamlined hiring process involving screening, skills evaluation, and background checks tailored to hospitality industry benchmarks.
- Coordinated end-to-end mobilization including visa processing, onboarding, and accommodation arrangements.
Impact
- Successfully deployed 45 skilled hospitality professionals within the first phase.
- Fulfilled all staffing mandates within 3 weeks, ensuring operational readiness ahead of international flight operations.
- Enhanced guest satisfaction and operational efficiency through high-quality talent aligned with luxury hospitality standards.
- Positioned the airport’s F&B operations as a benchmark in the region’s tourism ecosystem.
- Enabled seamless scalability for upcoming demand as new resorts and facilities are launched through 2030.
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