CASE STUDY
Client Overview
A global leader in food and beverage travel experiences, the client operates restaurants, cafés, lounges, and convenience retail outlets across nearly 40 countries. Renowned for their commitment to service quality and operational excellence, they serve millions of travelers annually through partnerships with major airports and railway stations worldwide.
To support their growing operations in Saudi Arabia, particularly across major airports in Riyadh and Jeddah, the client required a large, diverse, and highly skilled hospitality workforce within a tight timeframe.
The Challenge
The project involved recruiting, mobilizing, and deploying 350 hospitality professionals across 13 job categories ranging from Restaurant Managers and Chefs de Partie to Cooks and Service Crew, within just 60 days.
Key challenges included:
- Tight timelines: Rapid mobilization across two major airports in less than two months.
- Multinational sourcing: Recruiting talent from over 15 nationalities across Southeast Asia, the Middle East, and North Africa.
- Immigration complexities: Navigating diverse home country compliance and documentation processes.
- On-ground readiness: Ensuring that all staff were trained, certified, and compliant with Saudi labor and hospitality standards before deployment.
Solution
Innovations Group leveraged its global recruitment infrastructure, on-ground expertise, and established visa capabilities to meet the client’s high-volume requirements with speed and precision.
Our approach included:
- Global sourcing network: Activated multi-country recruitment drives across Southeast Asia, the Middle East, and North Africa to attract high-quality hospitality talent.
- Pre-approved visa quota: Utilized our existing pre-approved visa quota in Saudi Arabia to accelerate deployment.
- Compliance excellence: Our in-house PRO and legal teams ensured seamless coordination with local and international authorities, minimizing delays related to immigration and attestation.
- Streamlined mobilization: Coordinated travel, onboarding, and accommodation for all recruits, ensuring readiness for immediate deployment at the client’s airport sites.
- Cultural and skills alignment: Focused on hiring candidates fluent in English and trained for fast-paced, customer-facing airport environments.
Added Value
- Speed-to-deploy: Completed full mobilization of 350 staff within 60 days, meeting all client expectations.
- Operational reliability: Ensured uninterrupted service at two of Saudi Arabia’s busiest airports—King Khalid International Airport (Riyadh) and King Abdulaziz International Airport (Jeddah).
- Workforce diversity: Delivered a multi-national team from 15 countries, fostering inclusivity and global service standards.
- End-to-end management: Provided full workforce lifecycle management, from recruitment and onboarding to visa, payroll, and employee support.
Outcome
Innovations Group successfully delivered a fully staffed and operational F&B workforce within the project’s aggressive timeline. Despite immigration and logistical challenges, our expertise in hospitality staffing and visa management ensured smooth execution from start to finish.
This collaboration not only reinforced our ability to deliver large-scale, multi-national workforce solutions under tight deadlines, but also strengthened the client’s operational footprint in Saudi Arabia’s growing travel and hospitality sector.
Today, our partnership continues to expand as we provide ongoing staffing, compliance, and workforce management support across the Kingdom, helping the client maintain world-class service standards for travellers around the globe.
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