Enhancing Service Efficiency
for a Busy 4-Star Hotel

CASE STUDY

Hospitality UAE

Client Overview

Our client is a family-friendly, 4-star hotel with 850 rooms, conveniently located within walking distance of metro stations and malls. The hotel’s dry status creates a welcoming atmosphere for families, contributing to consistently high occupancy rates throughout the year, especially during peak seasons.

Challenges

With a year-round occupancy of nearly 100% and an influx of guests during peak periods, the hotel faced several operational challenges. Catering to 2,000 guests during breakfast required additional staff to meet service demands. Managing increased demands without overextending the permanent workforce. Emergency leave among full-time employees occasionally led to operational disruptions.

Solutions

To address these challenges, Innovations Global deployed a total of 70 skilled staff across key areas, including housekeeping, food and beverage (F&B) service, and stewarding.

• Flexible Staffing Model: Innovations Global provided a pool of contract staff, enabling the hotel to scale up its workforce during high-demand periods without committing to long-term contracts. This flexible model allowed the hotel to adapt seamlessly to fluctuating occupancy levels.
• Cost Efficiency: Temporary staffing proved more cost-effective than hiring additional full-time employees. The hotel reduced expenses associated with full-time salaries, benefits, and long-term commitments for roles needed only temporarily.
• 24/7 Support: Unlike permanent staff who may require emergency leave, Innovations Global ensured uninterrupted operations by providing replacements at short notice, maintaining seamless service.

Outcome

The partnership with Innovations Global delivered significant benefits. With an adequately staffed team during busy periods, the hotel maintained high service standards, ensuring quick service during breakfast, efficient check-ins/check-outs, and overall guest satisfaction. The contract staff filled in for unplanned absences, preventing disruptions and ensuring smooth hotel operations. The ability to adjust staffing levels during peak times allowed the hotel to manage demand effectively without overburdening its core team. By leveraging temporary workers, the hotel balanced cost and efficiency, maximizing resources during periods of high occupancy.