Effective Staffing Solutions for a Global Telecommunications Leader

CASE STUDY

Telecom UAE

Client Overview

Our client, a state-owned telecommunications giant and the 16th largest mobile network operator globally, required a highly specialized staffing solution. They sought both short-term and long-term workforce management support to meet the needs of their diverse departments while adhering to local labor laws and budget constraints.

Challenges

The project presented a range of unique challenges:

• Complex Staffing Needs: Managing client-specific staffing requirements across various departments, including recruitment and outsourcing of both short- and long-term employees.
• UAE National Hiring Program: Prioritizing and supporting the UAE National hiring initiative, aligned with the client's goals for a diverse and representative workforce.
• Budget-Adherent Recruitment: Ensuring that staffing solutions met budget guidelines without compromising the quality of hires.
• Benefits Administration: Managing and aligning staff benefits with UAE Labor Law standards, adding another layer of operational complexity.

Solutions

Innovations implemented a structured and strategic approach to overcome these challenges:

• Efficient, Timely Hiring Process: We sourced talent both within and outside the UAE to meet the client’s diverse requirements and rapidly scaled up staffing as needs arose, ensuring deadlines were consistently met.
• Collaboration with NAFIS for UAE National Recruitment: Through a partnership with NAFIS, we strengthened our UAE National recruitment efforts, sourcing qualified Emirati candidates for various positions in alignment with the client’s nationalization objectives.
• Dedicated Account Management: To streamline processes and offer personalized support, we assigned a dedicated account manager to oversee workforce management and ensure timely hiring, onboarding, and replacements when required.
• Labor Law-Compliant Benefits Management: We carefully managed staff benefits across all departments, ensuring full compliance with UAE Labor Law, from leave entitlements to healthcare provisions.

Value Added: :

Our solutions went beyond simple staffing to provide additional advantages:

• Pre-Approved Visa Quota: We maintained a visa quota of over 4,000 with three on-demand labor supply licenses, allowing rapid mobilization and flexibility.
• ERP-Enabled Client Portal: Through our in-built ERP, the client could access real-time updates on all onboarded candidates, facilitating transparency and easy workforce tracking.
• Self-Service Portal for Associates: All associates were given access to a self-service portal for easy viewing of salary slips, leave balances, and other employment details, improving employee autonomy and satisfaction.
• Comprehensive Reporting: Daily and monthly progress reports were generated and shared with the client, ensuring they had full visibility into staffing progress and performance metrics.

Outcome

Innovations successfully provided the client with a stable, qualified, and diverse workforce, meeting all staffing needs within budget and in compliance with local regulations. By working closely with NAFIS and maintaining a proactive approach to workforce management, we helped the client meet their UAE National hiring goals and ensured operational continuity across departments. Our streamlined staffing solutions established Innovations as a trusted partner, enabling the client to focus on their core operations while relying on us to manage all workforce requirements effectively.