CASE STUDY
Client Overview
Our client, a prominent on-demand fuel delivery and vehicle service platform, required a specialized workforce of skilled drivers and bikers to meet the needs of their expanding service. Given the crucial roles drivers and bikers play in ensuring timely service delivery, the client emphasized a rigorous selection process to secure candidates with a strong work ethic, professional attitude, and relevant UAE experience. However, specific challenges made it difficult to attract and retain suitable candidates.
Challenges
The recruitment process presented several key obstacles:
- Competitive Salary Requirements: The client offered a base salary at the lower end of the market, which made attracting qualified drivers and bikers challenging.
- Extended Interview Process: Candidates had to complete a four-step interview process, spread out over multiple days. This approach complicated candidate coordination and retention.
- Visa Complications Due to Overstay: Many potential candidates were on overstay visas due to COVID-related layoffs from previous employers, complicating hiring logistics.
- Weekly Interviews: Weekly interviews required close coordination, making it difficult to avoid candidate drop-off while keeping the client informed.
Solutions
To meet these objectives, we implemented a targeted approach that balanced candidate attraction, streamlined processes, and comprehensive support:
- Incentive Negotiation: We negotiated with the client to provide an additional financial incentive over the base salary, making the positions more attractive to experienced drivers and bikers.
- Efficient Interview Scheduling: We created a formal daily schedule to manage interview stages, so that only shortlisted candidates with full documentation attended, minimizing no-shows and improving process efficiency.
- Targeted Candidate Selection for Driver and Biker Roles: We focused our search on candidates with a positive attitude, UAE experience, and driving or biking qualifications to meet the client’s standards. This helped maintain a high-quality pool of applicants and increased retention through the interview stages.
- Visa Support for Overstay Candidates: For deserving candidates, we arranged assistance with overstay fines, allowing them to join without financial burdens. Salary deductions in installments made the arrangement feasible, securing qualified individuals who otherwise would not have been available.
Value Add:
We added value by structuring the interview and hiring process to avoid delays, reduce candidate redundancies, and maintain close coordination with the client. These efficiencies made us the client’s preferred choice for staffing, especially for roles requiring reliability and professionalism, such as drivers and bikers.
Outcome
Our solutions enabled the successful recruitment of highly qualified drivers and bikers who met the client’s requirements despite salary constraints and the complexity of the interview process. By supporting candidates with visa challenges and streamlining processes, we delivered a dependable, motivated workforce. Our tailored approach established us as the client’s go-to partner for ongoing and future staffing needs, ensuring smooth, timely service for their platform users.
Know More about our
