CASE STUDY
Client Overview
Our client is a prominent global E-commerce Retail giant, operating across multiple sites in the UAE. They faced a recurring challenge of seasonal hiring to meet the surge in demand during peak seasons, requiring swift deployment of warehouse associates, forklift operators, and delivery drivers. With a mere 3 days' notice for deployment and the need to persuade employees for short-term engagements and flexible shifts, the task demanded an innovative approach.
Challenges
The primary challenge was to ensure the swift onboarding of 500+ staff with all legal requirements fulfilled, based on forecasts provided by the client. Additionally, the client aimed to expedite the work permit process, maintain a 5% buffer for managing unauthorized absenteeism, and ensure timely salary releases on the 1st of every month.
- Swift deployment with minimal notice.
- Convincing employees for short-term engagements and flexible shifts.
- Managing legal documentation and work permits efficiently.
- Maintaining high attendance rates.
Solutions
To address these challenges, our team devised a comprehensive strategy:
- Attractive Compensation and Benefits: We offered lucrative salaries and benefits packages to attract a large pool of candidates.
- Reference Bonus Program: A referral bonus was introduced for existing employees for each successful joiner they referred, incentivizing internal recruitment.
- Localized Site Assignments: Staff were assigned to sites close to their home locations, reducing commute times and increasing convenience.
Value Added: :
- Localized Hiring Approach: All hiring was conducted locally, minimizing reliance on external agencies and ensuring better integration with the community.
- Expeditious Work Permit Process: Through streamlined procedures and close coordination with authorities, work permits were processed within a remarkable 4 working days, facilitating rapid deployment.
- Client Portal with ERP Integration: An advanced Client portal equipped with an ERP system provided real-time updates on onboarded candidates, enhancing transparency and efficiency in the hiring process.
- Self-Service Portal: Associates were provided with a self-service portal, empowering them to manage their schedules, view pay statements, and access relevant information independently.
- Transparent Reporting: Daily and monthly progress reports were generated and shared with the client, offering insights into hiring metrics, attendance rates, and overall workforce performance.
Outcome
By implementing these solutions, our client successfully met their seasonal staffing requirements with minimal disruptions. The expedited work permit process and localized hiring approach significantly reduced lead times, ensuring timely deployment of staff. Moreover, the introduction of attractive compensation packages and referral bonuses enhanced employee engagement and retention. Overall, our holistic approach not only addressed the immediate staffing challenges but also laid the foundation for sustainable workforce management in the long term.
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